Tip: calling during off-peak hours can reduce waiting t…
The most commonly published PLDT customer support hotline is **171**. Some pages also list **02 8888 171** (or **+63 2 8888 171**) for callers using other networks or formats.
Looking for the PLDT hotline? This site is a practical reference for the PLDT customer support number commonly listed as **171**, plus the alternate Metro Manila-format number **02 8888 171** (international format **+63 2 8888 171**).
- Dial **171** from supported networks where the short code is available.
- Dial **02 8888 171** (or **+63 2 8888 171**) from other networks or from outside the Philippines.
- Have your account number, registered name, and the issue details ready to speed up the call.
Looking for the PLDT hotline? This site is a practical…
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If you prefer not to call, you can also use online support channels and service centers. Use the navigation links above to jump to the exact topic you need.
17+
Common help topics:
25+
Report an outage or unstable connection
80+
Follow up on an existing ticket/reference number
Use the hotline for typical concerns such as billing qu…
Quick dialing notes:
Dial 171 from supported networks where the short code i…
If you prefer not to call, you can also use online supp…
01 CHEAP COST
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02 FAST WORK
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03 EXPERT WORKER
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Common help topics:
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Report an outage or unstable connection
WHAT BUSINESS OR IS THIS?
Request a plan change or update account information
WHAT SERVICES DOES THIS PROVIDE?
Ask about installation, relocation, or line repair steps
HOW DO I ORDER SERVICES?
Tip: calling during off-peak hours can reduce waiting time. Keep your modem/router status lights and last known working time noted before you speak to an agent.
WHAT ARE THE PAYMENT METHODS AND HOW MUCH DOES THE SERVICE COST?
Frequently asked questions
DOES THIS IMPLEMENT A SERVICE AGREEMENT/CONTRACT?
What is the PLDT hotline number?
Tip: calling during off-peak hours can reduce waiting t…
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Tip: calling during off-peak hours can reduce waiting t…
Is PLDT hotline 171 toll-free?
Tip: calling during off-peak hours can reduce waiting t…
Many users report **171** can be toll-free on certain supported networks, but charges can depend on your network and calling method. If unsure, ask your carrier or the PLDT agent during the call.
NO COMPLICATED SYSTEM TO ORDER OUR SERVICES! – DIRECT CALL 98-569-2558PLDT Enterprise Support OR