If you cannot stay on the line, use online support chan…
From a supported phone line, dial **171** and follow the voice prompts.
How to call PLDT hotline – quick steps.

During the call: write down the reference number and the promised update window.

If you cannot stay on the line, use online support channels and keep your screenshots/notes ready.

Related pages: Contact Numbers, Service Hours & Call Fees, Online Support Channels.

How to call PLDT hotline – quick steps.
From a supported phone line, dial **171** and follow the voice prompts.
If the short code is not available on your network, use **02 8888 171** or **+63 2 8888 171**.
Before calling: prepare your account number, registered name, and the exact issue details.