For simple follow-ups, try hotline or online channels b…
Bring your account number, a valid ID (if required), and your most recent reference number.
Service centers – when visiting is the fastest option.

Ask for a service request or reference number for tracking.

For simple follow-ups, try hotline or online channels before traveling.

Related pages: Online Support Channels, FAQ.

Service centers – when visiting is the fastest option.
Bring your account number, a valid ID (if required), and your most recent reference number.
Write a short summary: what happened, when it started, and what troubleshooting you already tried.
If you have photos of modem/router lights or error messages, keep them on your phone.