If you don’t receive an update, follow up with the same…
PLDT Home provides a contact page that routes you to customer service options.
Online support channels – alternatives to calling 171.

Keep your reference number and avoid sending sensitive personal details publicly.

If you don’t receive an update, follow up with the same thread to keep context.

Related pages: How to Call, Service Centers, FAQ.

Online support channels – alternatives to calling 171.
PLDT Home provides a contact page that routes you to customer service options.
Many users also reach support through PLDT Cares on social platforms for follow-ups and updates.
When messaging, include your account number (only when appropriate), service area, and issue summary.